How Southwest Airlines Failed Customer Expectations avatar
How Southwest Airlines Failed Customer Expectations

Customer Expectations are so important in any business. It can mean the difference between a satisfied customer or a disgruntled customer that spreads the word of bad service to all their friends.

Southwest Airlines AngryI’m a regular flyer on Southwest Airlines. Love their efficiency and I know the system so I know how to get a seat I’ll be happy with, and they’re easy to get in and out.… Read More