An Overview Of Our Reputation Mgt Services
If there's one thing that can quickly and negatively affect your sales and lead generation efforts, regardless of how much marketing you do, it is not monitoring and responding to reviews online. Reviews monitoring allows you to find problems in operations and customer service, and responding to reviews online shows potential customers that management cares and is involved.
Did you know?
- 88% of customers have read reviews to determine the quality of a local business
- 90% of consumers trust Online Reviews as much as personal recommendations
- About 70% of consumers will read at least 6 reviews before they form an opinion about a given business
Are you keeping on top of your online reputation?
Review Monitoring and Responses
Have you checked your reviews lately? Monitoring your reviews is critical to maintaining your brand image and showing customers you care. Our service includes alerts for new positive or negative reviews along with draft responses that we post on your behalf to any reviews. Additionally, any reviews that are inappropriate or violate terms of service (fake reviews, false claims, etc), we will appeal on your behalf in an effort to have the review removed.
We can provide review dashboards so you can see how your reputation score is trending online and where there are problem areas.
Have you checked your Yelp reviews lately? Have you received a less than favorable review from a customer? Have you fired any employees (hurry and check your reviews)? Wish you could get rid of that negative Yelp review? If yes, then read on. Make no mistake, in the web 2.0 era and the social media
And Submit Reviews For RemovalHave you been neglecting your business’ online reviews? Struggling with how to respond and what to do with the negative reviews your business has received? Consider these sobering statistics:Nine in ten customers have read online reviews to determine the quality of a local business, according to a study by Bright LocalFour out
As part of a larger study, we surveyed 545 people across the U.S. to better understand consumer preferences about which online review sites were most important to their purchase decisions, in addition to overall how important online reviews were to them. We sliced the survey data by gender and age to gain more insights. Summary
Bad Yelp Reviews – It’s a common problem. We often hear business owners frustrated at the negative reviews that are posted on their business pages on Yelp. “I have many happy customers, but Yelp will not show those reviews!” is a common protest. When asked how they get those “good” reviews, owners often mention they