An Overview Of Our Reputation Mgt Services
If there's one thing that can quickly and negatively affect your sales and lead generation efforts, regardless of how much marketing you do, it is not monitoring and responding to reviews online. Reviews monitoring allows you to find problems in operations and customer service, and responding to reviews online shows potential customers that management cares and is involved.
Did you know?
- 88% of customers have read reviews to determine the quality of a local business
- 90% of consumers trust Online Reviews as much as personal recommendations
- About 70% of consumers will read at least 6 reviews before they form an opinion about a given business
Are you keeping on top of your online reputation?
Review Monitoring and Responses
Have you checked your reviews lately? Monitoring your reviews is critical to maintaining your brand image and showing customers you care. Our service includes alerts for new positive or negative reviews along with draft responses that we post on your behalf to any reviews. Additionally, any reviews that are inappropriate or violate terms of service (fake reviews, false claims, etc), we will appeal on your behalf in an effort to have the review removed.
Review Dashboards
We can provide review dashboards so you can see how your reputation score is trending online and where there are problem areas.
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